Last week, I contacted Spinrise casino to request the closure of my account. I previously faced problems when Spinrise overlooked my plea to impose a deposit limit. Attached is a screenshot of my email, in which I asked them to terminate my account. This week, I have asked Spinrise for the second time to close my account due to my desire to self-exclude.
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I did that on May 27th and received no response back and due to struggle with gambling continued gambling. At no time did I seek assistance because I was dissatisfied with the platform. Throughout this period, I repeatedly received generic responses advising that my requests had been forwarded to my Personal Manager and that I would be contacted. As my concerns increased, I requested temporary closure of my account and subsequently requested self-exclusion for health reasons. I would appreciate your help in escalating this matter and reaching a fair resolution. I have also been waiting several days for a response, but the communication has been very poor and I have only received general standard answers without a concrete timeframe.